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Finance and fundraising

Fundraising Policy

Al-Waris Foundation depends on public generosity to further its charitable purposes.

Current version 2.0

1. Policy Statement

Al-Waris Foundation depends on public generosity to further its charitable purposes.

The charity is committed to fundraising that is:

  • honest;
  • transparent;
  • respectful;
  • accountable;
  • lawful;
  • proportionate;
  • consistent with donor intentions;
  • protective of vulnerable people;
  • capable of appropriate financial reconciliation.

Fundraising communications must give donors sufficient accurate information to make informed decisions about giving.

Al-Waris Foundation will not knowingly use misleading claims, fabricated impact information, inappropriate pressure or deceptive fundraising practices.

2. Purpose

This policy establishes Al-Waris Foundation's approach to:

  • public fundraising;
  • online donations;
  • appeals;
  • causes;
  • project fundraising;
  • recurring donations;
  • street collections;
  • fundraising events;
  • donor communications;
  • donation restrictions;
  • operational contributions;
  • refunds;
  • fundraising complaints;
  • vulnerable donors;
  • third-party fundraising;
  • fundraising records.

3. Scope

This policy applies to fundraising undertaken by:

  • trustees;
  • volunteers;
  • staff where applicable;
  • authorised fundraisers;
  • fundraising contractors;
  • third parties fundraising on behalf of Al-Waris Foundation;
  • digital systems operated by the charity.

It applies to fundraising through:

  • the charity website;
  • social media;
  • payment processors;
  • street collections;
  • events;
  • direct donations;
  • QR codes;
  • fundraising pages;
  • campaigns;
  • appeals;
  • recurring giving;
  • other authorised channels.

4. Trustee Responsibility

The Board of Trustees retains ultimate responsibility for Al-Waris Foundation's fundraising.

Trustees should ensure that:

  • fundraising supports the charity's purposes;
  • significant fundraising risks are understood;
  • donor restrictions are respected;
  • fundraising communications are not misleading;
  • appropriate financial controls exist;
  • complaints and serious incidents are addressed.

Operational fundraising responsibilities may be delegated to authorised persons.

5. Fundraising Standards

Al-Waris Foundation will seek to conduct fundraising consistently with applicable:

  • charity law;
  • consumer protection requirements;
  • data protection law;
  • fundraising regulation;
  • licensing requirements;
  • payment regulations;
  • advertising requirements.

Current regulatory requirements should be checked where necessary rather than relying solely on this policy.

6. Honesty

Fundraising communications must not knowingly contain false or materially misleading information.

This includes information concerning:

  • beneficiaries;
  • projects;
  • costs;
  • donation totals;
  • project status;
  • locations;
  • emergencies;
  • impact;
  • photographs;
  • fundraising targets.

7. No Fabricated Impact

Al-Waris Foundation must not fabricate:

  • beneficiary numbers;
  • donation totals;
  • amounts raised;
  • project completion;
  • project expenditure;
  • impact statistics;
  • testimonials;
  • endorsements;
  • project evidence.

Where figures are estimates, projections or targets, they should be presented accordingly.

8. Fundraising Claims

Material claims should have a reasonable evidential basis.

For example, the charity should not claim:

  • a project has been completed when it remains planned;
  • a specified number of people have benefited without a reasonable basis;
  • a particular amount has been spent without supporting records;
  • water has been tested as safe unless appropriate testing supports the statement.

9. Causes

Al-Waris Foundation may maintain permanent or long-term fundraising Causes representing broad areas of charitable work.

Examples may include:

  • Clean Water;
  • Food Support;
  • Emergency and Disaster Relief;
  • education;
  • other charitable programmes.

A Cause may remain available over an extended period and need not have a fixed fundraising target.

10. Appeals

Appeals are normally more specific or time-limited fundraising initiatives.

Where appropriate, an Appeal may sit beneath a broader Cause.

For example:

Cause: Emergency and Disaster Relief Appeal: A specific humanitarian emergency.

This structure enables donors to support either:

  • the broader charitable area;
  • a specific active Appeal.

11. Completed Appeals

Where appropriate, completed or fulfilled Appeals may remain publicly visible as part of the charity's historical record.

They should be clearly distinguished from active fundraising opportunities.

A completed Appeal must not be presented in a way that misleadingly suggests donations are still being accepted for it if that is not the case.

12. Projects

A Project represents actual charitable implementation or work rather than merely a fundraising category.

Projects may include:

  • water installations;
  • food distributions;
  • emergency assistance;
  • education projects;
  • other delivery activity.

The website and fundraising systems should maintain a meaningful distinction between:

  • Causes;
  • Appeals;
  • Projects.

13. Donation Destination

Where a donor selects a specific:

  • Cause;
  • Appeal;
  • Project;
  • other restricted purpose;

the charity's donation records should preserve that selection.

The checkout process should not silently convert a specific donor selection into an unrestricted donation.

14. Direct Cause Donations

Where Al-Waris Foundation permits direct donations to a Cause, donors may support that broader area of work without selecting a particular Appeal.

The charity should clearly explain the nature of the Cause and how funds may be applied within it.

15. Specific Appeal Donations

Where a donor selects a specific Appeal, funds must be handled according to the fundraising wording and any resulting restriction.

Appeal descriptions should therefore be drafted carefully.

16. Restricted Donations

Where fundraising wording creates a legally restricted fund, Al-Waris Foundation must use the funds according to that restriction.

Restricted funds must be appropriately identifiable within financial records.

See the Financial Controls and Reserves Policy.

17. Unrestricted Donations

Donors may be given an option to support Al-Waris Foundation generally.

Unrestricted donations may be used for any lawful purpose within the charity's objects.

This may include:

  • charitable programmes;
  • operational costs;
  • administration;
  • fundraising;
  • governance;
  • technology;
  • premises;
  • other legitimate charity expenditure.

18. Where Most Needed

Where a donation option is described as:

  • General Fund;
  • Where Most Needed;
  • or similar wording;

the wording should make clear that trustees may apply the funds across the charity's lawful activities according to need.

19. Fundraising Targets

An Appeal may have a fundraising target where appropriate.

Targets must not be fabricated.

Where a target represents an estimated project cost, this should be reasonably supported by:

  • quotations;
  • budgets;
  • previous project costs;
  • other reasonable estimates.

20. Amount Raised

Where the website displays an amount raised, the amount should be derived from reliable financial or donation records.

It should not be manually invented merely to make a fundraising page appear active.

The calculation should be consistent and auditable.

21. Cause Totals

Where the charity publicly reports the total amount donated toward a Cause, it may include:

  • direct donations to the Cause;
  • donations to linked Appeals;

where this treatment is clearly defined and consistently applied.

The underlying records should remain capable of distinguishing the original donor designation.

22. Fundraising Progress

Progress indicators must be based on genuine recorded data.

The charity must not artificially increase progress bars, donor counts or amounts raised to create urgency or social proof.

23. Estimated Costs

Project costs may change because of:

  • supplier pricing;
  • exchange rates;
  • transport;
  • local conditions;
  • technical requirements;
  • inflation.

Where a displayed figure is an estimate, it should not be represented as a guaranteed exact cost.

24. Unit-Based Donations

Al-Waris Foundation may offer unit-based giving for suitable programmes.

Examples may include:

  • one water installation;
  • one food package;
  • another defined charitable unit.

The displayed unit price should have a reasonable basis.

25. Multiple Units

Donors may be allowed to fund multiple units.

The donation system should calculate the total accurately.

Where the cost of delivery later varies, funds must be handled consistently with the applicable fundraising wording.

26. Contributions Towards a Unit

Where appropriate, donors may be allowed to contribute an amount toward a project unit rather than funding the complete unit.

The interface should distinguish clearly between:

  • funding a complete unit;
  • contributing toward a unit.

27. Water Project Fundraising

Where a water installation is advertised at a particular cost, the amount should reflect a reasonable expected project cost or clearly be identified as an indicative amount.

Site conditions may determine whether a project requires:

  • a shallow hand pump;
  • a deep well;
  • a bore;
  • another appropriate water solution.

The charity should not imply that every location can receive an identical installation at an identical actual cost where this is not true.

28. Water Project Evidence

Completed water projects should normally have an appropriate evidence record containing:

  • Al-Waris Foundation project number;
  • location;
  • GPS/location information where safe and appropriate;
  • installation type;
  • depth/specification where applicable;
  • completion date;
  • photographs/video;
  • cost/invoice;
  • contractor details;
  • maintenance/warranty information;
  • project plaque or identification where appropriate.

This evidence may support donor reporting.

29. Food Package Fundraising

Where Al-Waris Foundation advertises a food package, the charity should have a reasonable basis for:

  • package contents;
  • estimated cost;
  • intended beneficiary group;
  • location where specified.

Supplier prices may change and reasonable variations may therefore occur.

30. Emergency Appeals

Emergency fundraising may require rapid publication.

Urgency does not remove the obligation to avoid misleading information.

Where facts remain uncertain, the charity should communicate that uncertainty rather than presenting assumptions as verified facts.

31. Surplus Funds

Fundraising materials should, where appropriate, explain what may happen if:

  • an Appeal raises more than required;
  • the project becomes impossible;
  • circumstances materially change.

Wording should provide sufficient flexibility while remaining fair and transparent to donors.

32. Secondary Purpose Wording

Where appropriate, an Appeal may explain that surplus funds or funds that cannot reasonably be applied to the exact intended activity may be used for:

  • closely related charitable work;
  • the relevant broader Cause;
  • another purpose consistent with the fundraising wording.

Such wording should be established before donations are accepted where reasonably practicable.

It must not be used retrospectively to disregard an existing restriction.

33. Operations Contribution

Al-Waris Foundation may invite donors to make a separate contribution toward the charity's operational costs.

Where this is offered, it must be clearly disclosed.

The donor should be able to understand:

  • charitable allocation;
  • operations contribution;
  • total payment.

34. Optional Operations Support

Where an operations contribution is preselected in a checkout interface, it must be:

  • clearly visible;
  • clearly described;
  • easily removable before payment;
  • included transparently in the final total.

The donor must not be misled into believing the operations contribution forms part of the selected project amount where it does not.

35. Operations Contribution Records

The charity's financial records should distinguish the operations contribution from any separately restricted charitable allocation where applicable.

The payment processor may process them as a combined payment provided the charity's records preserve the correct accounting treatment.

36. Donation Intentions

Al-Waris Foundation may allow donors to identify an intention or classification such as:

  • Zakat;
  • Sadaqah;
  • General;
  • another appropriate classification.

The charity must not describe funds as being handled according to a particular religious classification unless its systems and procedures can reasonably support that treatment.

37. Zakat

Where Al-Waris Foundation actively accepts and administers Zakat, appropriate governance and allocation procedures should be established before representing donations as Zakat-compliant.

Where Zakat functionality is not active, the charity must not imply otherwise.

38. Gift Aid

Gift Aid must only be claimed where applicable legal requirements are satisfied.

Where Al-Waris Foundation's Gift Aid functionality is disabled or not operational, donors must not be told that Gift Aid will be claimed.

Any future activation should be supported by appropriate declarations, records and HMRC processes.

39. Donation Checkout

Donation checkout should provide donors with sufficient information to understand:

  • amount;
  • selected destination;
  • any operations contribution;
  • recurring status;
  • total payment;
  • material terms.

The interface should minimise accidental donations or unintended selections.

40. Guest Donations

Al-Waris Foundation may permit donations without requiring a donor account.

The charity should collect only personal information reasonably necessary for purposes including:

  • payment;
  • receipts;
  • donor administration;
  • legal compliance;
  • requested communications.

41. Anonymous Giving

Donors may be permitted to remain anonymous publicly.

Public anonymity does not necessarily mean that the charity or payment provider will hold no identifying information.

The distinction should be maintained where relevant.

42. Donor Accounts

Where donor accounts are available, account creation should not be unnecessarily required merely to make a donation unless there is a legitimate reason.

Account functionality may provide:

  • donation history;
  • receipts;
  • recurring-payment management;
  • project updates;
  • preferences.

43. Recurring Donations

Before starting a recurring donation, the donor should be able to understand:

  • amount;
  • frequency;
  • selected destination;
  • how the arrangement may be managed or cancelled.

Recurring donations should not be created accidentally through unclear interface design.

44. Payment Processing

Al-Waris Foundation may use regulated payment providers to process donations.

Payment systems should be configured with appropriate:

  • security;
  • access control;
  • reconciliation;
  • refund controls;
  • test/live separation.

See the Financial Controls and Reserves Policy.

45. Payment Fees

Where payment-processing fees apply, accounting records should distinguish appropriately between:

  • gross donation;
  • processing fee;
  • net settlement;

where required.

Fundraising materials should not make inaccurate claims that 100% of a donation reaches a specific project where fees or other permitted deductions make that statement misleading.

46. Receipts

Donors should receive appropriate confirmation or receipt information for online donations where practicable.

Receipts should accurately reflect:

  • amount;
  • date;
  • charity;
  • transaction;
  • donation designation where applicable.

47. Refunds

A charitable donation is not necessarily refundable simply because a donor changes their mind.

However, refunds may be appropriate where:

  • payment was duplicated;
  • amount was entered incorrectly;
  • payment was unauthorised;
  • a technical error occurred;
  • the charity determines refunding is appropriate and lawful.

Refund decisions should be documented where material.

48. Chargebacks

Payment disputes and chargebacks should be handled through appropriate financial procedures.

A disputed or reversed transaction must not continue to be reported as successfully received income.

49. Street Collections

Street and public collections must comply with applicable licensing or permission requirements.

Collection arrangements should address:

  • authorised dates;
  • locations;
  • collector identification;
  • supervision;
  • collection containers;
  • cash counting;
  • reconciliation;
  • banking.

50. Collector Identification

Where appropriate or required, authorised collectors should carry suitable Al-Waris Foundation identification.

Identification should not falsely imply:

  • regulatory authority;
  • employment;
  • official government status.

51. Collector Conduct

Collectors must:

  • act respectfully;
  • avoid harassment;
  • comply with permit conditions;
  • provide truthful information;
  • stop approaching a person who clearly does not wish to engage.

Collectors must not use intimidation or guilt to obtain donations.

52. Cash Collections

Cash collections should follow the Financial Controls and Reserves Policy.

Material cash counts should involve two people where reasonably practicable.

Collection proceeds must be reconciled and banked appropriately.

53. Collection Expenses

Collectors must not remove money from collection containers to pay themselves or reimburse expenses.

Any legitimate expenses should be handled separately through the Expenses Policy.

54. Fundraising Events

Events should be appropriately planned.

Considerations may include:

  • venue;
  • permissions;
  • insurance;
  • health and safety;
  • safeguarding;
  • cash;
  • ticketing;
  • food;
  • volunteers;
  • photography.

55. Third-Party Fundraising

A person or organisation fundraising in Al-Waris Foundation's name must have appropriate authority where required.

The charity should understand:

  • who is fundraising;
  • how the charity's name will be used;
  • how funds will be transferred;
  • what costs will be deducted;
  • what representations will be made.

56. Unauthorised Fundraising

Where the charity becomes aware of potentially fraudulent or misleading fundraising using its identity, it should consider:

  • contacting the fundraiser or platform;
  • warning supporters where appropriate;
  • preserving evidence;
  • reporting impersonation or fraud;
  • notifying relevant authorities where necessary.

57. Commercial Participators and Professional Fundraisers

Where Al-Waris Foundation enters arrangements with commercial participators or professional fundraisers, applicable legal and regulatory requirements must be considered.

Appropriate written agreements should be used where required.

Professional advice should be obtained where necessary.

58. Fundraising Costs

Fundraising expenditure should be reasonable and properly recorded.

The charity should be able to distinguish between:

  • gross fundraising income;
  • fundraising costs;
  • net funds available.

59. Paid Fundraisers

Where the charity lawfully uses paid fundraising personnel, the arrangement should be:

  • appropriately authorised;
  • documented;
  • transparent where required;
  • consistent with applicable fundraising rules.

Payment should not be concealed by removing money directly from uncounted collection proceeds.

60. Vulnerable People

Fundraising must take particular care where a person may be vulnerable because of circumstances such as:

  • illness;
  • disability;
  • bereavement;
  • cognitive impairment;
  • financial distress;
  • age;
  • emotional distress.

The charity must not exploit vulnerability to obtain donations.

61. Capacity and Understanding

Where there is a reasonable concern that a person does not understand:

  • that they are making a donation;
  • the amount;
  • the recurring nature of a payment;

the fundraiser should not pressure them to proceed.

62. Fundraising Pressure

Al-Waris Foundation prohibits unreasonable pressure.

Fundraisers must not:

  • intimidate;
  • threaten;
  • deliberately shame;
  • obstruct;
  • persist after a clear refusal;
  • falsely imply that refusing to donate will cause a specific person immediate harm.

63. Children

Fundraising involving children requires particular care.

Children should not be placed in unsafe circumstances or pressured into fundraising activity.

Any applicable safeguarding, licensing or supervision requirements must be considered.

64. Beneficiary Stories

Beneficiary stories may be used to explain the charity's work where appropriate.

Stories must not be:

  • fabricated;
  • materially misleading;
  • unnecessarily humiliating;
  • published without appropriate consideration of consent and privacy.

65. Photography and Video

Fundraising images must comply with the Photography, Video and Beneficiary Consent Policy.

The charity should avoid imagery that:

  • strips beneficiaries of dignity;
  • unnecessarily exposes sensitive circumstances;
  • creates safeguarding risk;
  • falsely represents one project as another.

66. AI-Generated Fundraising Images

AI-generated illustrations may be used for:

  • design;
  • awareness;
  • conceptual representation;
  • campaign graphics;

provided they are not misleadingly represented as genuine evidence of real beneficiaries or completed charity projects.

AI-generated imagery must never be used to fabricate evidence of charitable delivery.

67. Reuse of Real Project Images

A real photograph from one project must not be presented in a way that falsely suggests it depicts:

  • another project;
  • another location;
  • another distribution;
  • a different beneficiary group.

Context should remain accurate.

68. Social Media Fundraising

Fundraising through social media must comply with the same standards as fundraising elsewhere.

Short-form content must not sacrifice factual accuracy merely to increase engagement.

69. Influencers and Creators

Where creators or influencers fundraise for Al-Waris Foundation, appropriate arrangements should establish:

  • authorisation;
  • fundraising destination;
  • use of charity branding;
  • factual claims;
  • disclosure where required;
  • handling of funds.

70. Donation Links

Official donation links should direct donors to approved Al-Waris Foundation fundraising channels.

The charity should take reasonable precautions against:

  • impersonation;
  • altered payment details;
  • fraudulent QR codes.

71. QR Codes

QR codes used for fundraising should be checked before publication and periodically where appropriate.

They should direct to the intended charity-controlled or approved fundraising destination.

72. Fundraising Data

Personal information collected through fundraising must be processed according to the Data Protection and UK GDPR Policy.

The charity should not collect unnecessary donor information.

73. Marketing Consent

Making a donation does not automatically mean a donor has agreed to all forms of future marketing.

Marketing communications must have an appropriate lawful basis and comply with applicable electronic communications requirements.

74. Newsletter Consent

Where newsletter subscription is optional, it should be presented separately and clearly.

A donor should not be required to receive marketing merely to make an ordinary donation unless a lawful and transparent reason applies.

75. Cookies and Analytics

Fundraising pages using non-essential analytics or advertising technologies should comply with applicable consent requirements.

Analytics consent should not be confused with consent to make a donation.

76. Donor Confidentiality

Donor information should not be publicly disclosed without an appropriate basis.

Public donor recognition should respect:

  • donor preferences;
  • privacy;
  • safeguarding;
  • data protection.

77. Complaints

Fundraising complaints should be handled under the Complaints Policy.

Complaints should be:

  • acknowledged appropriately;
  • investigated proportionately;
  • recorded;
  • used to improve fundraising where appropriate.

78. Fundraising Misconduct

Suspected misconduct may include:

  • theft;
  • false claims;
  • harassment;
  • fabricated project evidence;
  • unauthorised fundraising;
  • misuse of donor information.

Serious concerns should be escalated promptly.

79. Fraud

Suspected fundraising fraud should be handled under the Anti-Fraud, Bribery and Corruption Policy.

Relevant evidence should be preserved.

80. Serious Incidents

A significant fundraising failure may require consideration under the Serious Incident Reporting Policy.

Examples may include:

  • significant financial loss;
  • widespread misleading fundraising;
  • serious safeguarding failures;
  • major misuse of donor funds;
  • serious reputational harm.

81. Restricted-Fund Problems

Where a restricted Appeal cannot proceed as planned, trustees should determine the appropriate lawful treatment of the funds.

The charity must not simply reclassify restricted donations as unrestricted because the original project became inconvenient.

Professional advice or Charity Commission authority may be required in some circumstances.

82. Fundraising Records

The charity should retain proportionate records concerning:

  • Appeals;
  • Causes;
  • fundraising wording;
  • donations;
  • restrictions;
  • amounts raised;
  • refunds;
  • fundraising events;
  • collection reconciliations;
  • complaints;
  • significant decisions.

83. Digital Audit Trail

Where practicable, the charity's website and donation systems should maintain sufficient information to identify:

  • selected donation destination;
  • amount;
  • operations contribution;
  • recurring status;
  • payment status;
  • refund status.

Material changes should remain appropriately auditable.

84. Publication Workflow

New fundraising content should be subject to appropriate review before publication.

The level of review should reflect:

  • financial value;
  • sensitivity;
  • safeguarding;
  • emergency status;
  • potential donor restriction.

Draft, preview and publication controls may be used within the charity's content-management system.

85. Closing an Appeal

When an Appeal is closed, the charity should:

  • stop accepting designated donations where appropriate;
  • update its status;
  • preserve relevant records;
  • reconcile funds;
  • report outcomes appropriately.

A fulfilled Appeal may remain visible for transparency.

86. Project Updates

Where practicable, donors should receive or have access to meaningful updates concerning projects they supported.

Updates should distinguish between:

  • planned;
  • funded;
  • in progress;
  • completed.

87. Transparency

Al-Waris Foundation aims to provide meaningful transparency concerning its charitable work.

Public information may include:

  • project updates;
  • photographs;
  • evidence;
  • expenditure information;
  • completion records.

Transparency must be balanced against:

  • beneficiary privacy;
  • safeguarding;
  • security;
  • commercial confidentiality.

88. Fundraising Review

Fundraising performance may be reviewed using legitimate information such as:

  • donations received;
  • fundraising costs;
  • conversion;
  • donor retention;
  • Appeal performance;
  • complaints;
  • payment failures.

Performance metrics must not override ethical fundraising standards.

89. Training

People undertaking fundraising should receive proportionate guidance concerning:

  • charity identity;
  • approved fundraising messages;
  • donor treatment;
  • safeguarding;
  • cash handling;
  • complaints;
  • data protection;
  • escalation.

90. Volunteer Fundraisers

Volunteer fundraisers must understand:

  • what they are authorised to do;
  • what claims they may make;
  • how donations are handled;
  • how to identify themselves;
  • where to escalate problems.

Volunteer status does not remove the charity's responsibility to maintain appropriate oversight.

91. Monitoring

Al-Waris Foundation may monitor fundraising activities to ensure compliance.

Monitoring may include:

  • reviewing campaign materials;
  • reconciling collections;
  • reviewing complaints;
  • checking donation journeys;
  • reviewing third-party fundraising pages.

92. Policy Breaches

Breaches may result in:

  • correction of fundraising materials;
  • withdrawal of fundraising authority;
  • removal of system access;
  • suspension of fundraising;
  • volunteer management action;
  • termination of third-party arrangements;
  • investigation;
  • recovery action;
  • regulatory reporting.

93. Related Al-Waris Foundation Policies

This policy should be read alongside:

  • Constitution;
  • Financial Controls and Reserves Policy;
  • Risk Management Policy;
  • Expenses Policy;
  • Procurement and Purchasing Policy;
  • Anti-Fraud, Bribery and Corruption Policy;
  • Sanctions and Terrorist Financing Policy;
  • Overseas Operations and Partner Due Diligence Policy;
  • Complaints Policy;
  • Safeguarding Children Policy;
  • Safeguarding Adults at Risk Policy;
  • Photography, Video and Beneficiary Consent Policy;
  • Social Media and Digital Communications Policy;
  • Data Protection and UK GDPR Policy;
  • Information Security and Cybersecurity Policy;
  • Records Retention and Disposal Policy;
  • Volunteer Policy;
  • Serious Incident Reporting Policy.

94. Review

This policy will be reviewed:

  • at least annually;
  • following a significant fundraising complaint or incident;
  • following material changes to donation systems;
  • following introduction of a significant new fundraising method;
  • following major changes to fundraising regulation;
  • where controls are found to be inadequate.

95. Approval

Version: 2.0 Status: Approved Approved by: Board of Trustees Approval date: 25/08/2026 Next scheduled review: 24/08/2027

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